BIG Folio Support Center
Support Center
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Guidelines for Submitting a Support Ticket
At BIG Folio, our goal is to provide you with the best support in the industry. Our online support center allows us to effectively handle your requests. Please submit a ticket any time you need us to take action. For example:
- If you need to upgrade or downgrade your account
- If you are having problems with your PayPal account
- If you need to create additional email accounts or aliases
- Your email will not send or receive
- You would like a quote for custom development or design work
- You would like to switch site templates
Common Questions
Many answers to common questions can be found in our support wiki. In fact, any customer can edit the wiki and provide additional insights. So, if you've found something that works for you, share it with the rest of the BIG Folio community.
Third Party Applications
Photographers use hundreds of applications for imaging and productivity. Unfortunately, we cannot support all of them. If you are experiencing problems with a third-party application, please perform some rudimentary web searches and attempt to contact the vendor through their support channels. If you have exhausted these methods with no success, submit a ticket and we'll try to help.
What Happens When You Submit a Ticket
When a ticket is submitted, you'll immediately see a confirmation screen and receive an email. Both will contain a ticket key: a special key you can use to access your request in the future. Your request is immediately routed to multiple staff members. Any time we provide an update to your request, you'll also receive an email.
